1. Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Surrenden Invest Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you enquire about a property.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Surrenden Invest Limited is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice). We are a company incorporated in England and Wales and our company registration number is 9527799.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.
Our full details are:
Full name of legal entity: Surrenden Invest Limited
Email address: email@example.com
Postal address: Riverbank House, 1 Putney Bridge Approach, Fulham, London SW6 3JD
Telephone number: 0203 3726 499
Fax number: 0203 3707 836
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name, maiden name, last name, title, date of birth, nationality and passport details and gender.
Contact Data includes email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about the location and price of the property or properties in which you are interested, whether you also require a furniture pack or packs and/or parking, the total purchase price, what mortgage you require, and what payments will be due from you and when.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
IT IS IMPORTANT THAT THE PERSONAL DATA WE HOLD ABOUT YOU IS ACCURATE AND CURRENT. PLEASE KEEP US INFORMED IF YOUR PERSONAL DATA CHANGES DURING YOUR RELATIONSHIP WITH US.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with details of the properties in which you are interested or to enter into a reservation agreement with you on behalf of the seller(s) of the property(ies). In this case, we may have to cancel your enquiry or reservation but we will notify you if this is the case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you make an enquiry about a property, enter into a reservation agreement, request marketing to be sent to you or give us some feedback.
Third parties or publicly available sources. We may receive personal data about you from various third parties, such as Credit Safe and other search information providers, and publicly availably sources such as Companies House and the Electoral Register.
4. Purposes for which we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you, namely to provide you with information about a property or properties in which you are interested or to enter into a reservation agreement with you on behalf of the seller(s) of the property(ies).
Where we need to comply with a legal or regulatory obligation to which we are subject, otherwise than under the contract we are about to enter into or have entered into with you, such as our contract with the seller(s) of the property(ies), our reporting obligations to H M Customs & Excise or our obligations under the Money Laundering Regulations.
Where it is necessary for our legitimate interests (or those of a third party) in, for example, conducting and managing our business to enable us to give you and the seller(s) of the property(ies) the best service and the best and most secure experience, network security, preventing fraud and identifying potential bad or doubtful debts, and keeping our records updated or in the context of a business reorganisation or group restructuring. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
We may use your Identity, Contact, and Transaction Data to form a view on what properties may be of interest to you. You will receive marketing communications from us if you have requested information from us and have not opted out of receiving that marketing. You can ask us to stop sending you marketing messages at any time by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us in connection with a reservation agreement or other transaction you have already entered into with us.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
5. Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes described in paragraph 4 above.
The seller(s) of the property(ies) in which you are interested, and their professional advisers;
Creditsafe, a global company which we use to carry out our anti-money laundering obligations.
Other professional advisers, including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
External service providers who provide IT and system administration services.
HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.